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Buying a Computer?

The ESD 101 Information Technology department focuses on providing the most cost effective support possible and strive to keep services levels high at an unbeatable price. We are focused on providing you with the quality services on which you depend in a reliable and professional manner. Technology Services and the rest of the Information Technology staff supports every program in our agency, throughout the region and across the state, so we have a broad range of experiences to share with you and and your department.

The PC Network Support Fee covers a number of software packages and support. Click the "Support Fee" link to learn more.

If you need assistance, please enter a support request in our helpdesk. This is for computer desktop, email, website, phone and other Information Technology support. The helpdesk is password protected and only available to ESD 101 Staff.

For the staff that use the Windows 2000 or Windows XP platform; we have a couple of extra benefits for you:

A new feature available upon request called "Previous Versions" or "Shadow Copies". This new technology allows you to have access to previous versions of your files without intervention from the Information Technology staff or having to wait for a recovery from backup. If you delete a file by mistake or if after making substantial changes, you can right-click the document to view and open prior versions of the file easily. By having access to each revision along the way, it also allows for "thought progression".
A site dedicated to online training for the Microsoft Office Suite. Please visit our online professional development training site. This site is available from any internet connected PC. This site does require your ESD 101 PC Network username and password.

If you would like to learn more about how we do technology internally, just drop us a note with your questions and we will do all we can to provide you with a method to solve your unique problems.

Contact:

Deb Ramsay, Director, Information Technology
(509) 323-2784, dramsay@esd101.net